.case-icon{flex-shrink:0;width:1em;height:1em}.case-ui{--case-gold:#fabb2e;--case-on-gold:#2b1a00;--case-panel:#1f1f21;--case-panel-2:#2a2a2d;--case-bubble:#232326;--case-muted:#8f9196;--case-radius:18px;color:#fff;text-align:left;background-color:#0e0e10;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='220' height='220' fill='none' stroke='%23fabb2e' stroke-opacity='0.08' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><circle cx='30' cy='30' r='16'/><circle cx='30' cy='30' r='9'/><path d='M30 14v4M30 42v4M14 30h4M42 30h4'/><rect x='120' y='20' width='34' height='46' rx='5' transform='rotate(12 137 43)'/><path d='M134 38l5 6 5-6-5-6z' transform='rotate(12 137 43)'/><rect x='60' y='120' width='34' height='34' rx='7' transform='rotate(-14 77 137)'/><circle cx='70' cy='130' r='2.5'/><circle cx='84' cy='144' r='2.5'/><circle cx='77' cy='137' r='2.5'/><path d='M170 140l6 12 13 2-9 9 2 13-12-6-12 6 2-13-9-9 13-2z'/><path d='M120 190h40M140 175v30'/><circle cx='200' cy='70' r='6'/></svg>");background-size:220px 220px;min-width:0;height:100%;min-height:0;font-size:14px;display:flex;position:relative}.case-ui button{font:inherit;color:inherit;cursor:pointer;background:0 0;border:none;padding:0}.case-ui button:disabled{cursor:default;opacity:.5}.case-ui input,.case-ui textarea{font:inherit;color:#fff;background:0 0;border:none;outline:none}.case-ui input::-moz-placeholder{color:#ffffff59}.case-ui textarea::-moz-placeholder{color:#ffffff59}.case-ui input::placeholder,.case-ui textarea::placeholder{color:#ffffff59}.case-ui--split{gap:12px;padding:12px}.case-ui--split .case-ui__side{background:var(--case-panel);border-radius:var(--case-radius);flex-shrink:0;width:340px;display:flex;overflow:hidden}.case-ui--split .case-ui__main{flex:1;min-width:0;display:flex}.case-ui--stack{flex-direction:column}.case-ui--stack .case-ui__stack-list{flex-direction:column;flex:1;min-height:0;display:flex}.case-ui--stack .case-list{background:var(--case-panel);border-radius:var(--case-radius);margin:10px}.case-ui__widget-head{align-items:center;gap:6px;padding:12px 12px 0 16px;display:flex}.case-ui__widget-title{flex:1;font-size:17px;font-weight:600}.case-icon-btn{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:20px;display:flex;color:#fff!important}.case-icon-btn.active,.case-icon-btn:hover{color:#fff!important;background:#ffffff14!important}.case-ui .case-list__bell{color:var(--case-muted)!important}.case-ui .case-list__bell.on{color:var(--case-gold)!important}.case-create-btn{white-space:nowrap;border-radius:19px;flex-shrink:0;align-items:center;gap:4px;height:38px;font-size:14px;font-weight:600;display:flex;color:var(--case-on-gold)!important;background:var(--case-gold)!important;padding:0 14px 0 10px!important}.case-create-btn .case-icon{font-size:18px}.case-ui .case-btn{justify-content:center;align-items:center;min-height:44px;padding:0 18px;font-size:15px;font-weight:600;display:inline-flex;border-radius:12px!important}.case-btn--gold{color:var(--case-on-gold)!important;background:var(--case-gold)!important}.case-btn--outline{border:1px solid #4a4b50!important}.case-chip{white-space:nowrap;border-radius:999px;font-size:13px;color:#c9c9cc!important;background:var(--case-panel-2)!important;padding:5px 12px!important}.case-chip.active{font-weight:600;color:var(--case-on-gold)!important;background:var(--case-gold)!important}.case-count{min-width:20px;height:20px;color:var(--case-on-gold);background:var(--case-gold);border-radius:10px;padding:0 6px;font-size:12px;font-weight:700;display:inline-flex}.case-avatar,.case-count{justify-content:center;align-items:center}.case-avatar{--type-color:#9a9ba0;width:48px;height:48px;color:var(--type-color);background:var(--case-panel-2);border:1.5px solid color-mix(in srgb,var(--type-color) 55%,transparent);border-radius:50%;flex-shrink:0;font-size:22px;display:flex}.case-avatar--sm{width:38px;height:38px;font-size:18px}.case-pill{color:#c9c9cc;border-radius:999px;align-self:center;align-items:center;gap:6px;margin:8px 0 4px;font-size:12px;display:inline-flex;background:#1f1f21e0!important;padding:4px 12px!important}.case-pill--date{color:var(--case-on-gold);font-weight:600;background:var(--case-gold)!important}.case-pill--error{color:#ff8a80!important}.case-empty{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:10px;padding:40px 20px;display:flex}.case-empty--main{flex:1}.case-empty__icon{width:84px;height:84px;color:var(--case-gold);border:2px solid var(--case-gold);border-radius:50%;justify-content:center;align-items:center;font-size:40px;display:flex}.case-empty__title{font-size:17px;font-weight:600}.case-empty__desc{max-width:260px;color:var(--case-muted)}.case-guest__actions{gap:10px;width:100%;max-width:280px;margin-top:8px;display:flex}.case-guest__actions>.case-btn{flex:1;text-decoration:none}.case-loading{align-self:center;padding:8px}.case-loading span{border:2px solid #fabb2e40;border-top-color:var(--case-gold);width:22px;height:22px;display:block}.case-loading span,.case-spinner{border-radius:50%;animation:.8s linear infinite case-spin}.case-spinner{border:2px solid #2b1a004d;border-top-color:currentColor;width:18px;height:18px}@keyframes case-spin{to{transform:rotate(1turn)}}.case-list{flex-direction:column;flex:1;min-width:0;min-height:0;display:flex;overflow:hidden}.case-list__search{align-items:center;gap:10px;padding:12px 12px 8px;display:flex}.case-list__search-box{min-width:0;height:38px;color:var(--case-muted);background:var(--case-panel-2);border-radius:999px;flex:1;align-items:center;gap:8px;margin:0;padding:0 14px;display:flex}.case-list__search-box .case-icon{font-size:16px}.case-list__search-box input{flex:1;min-width:0;height:100%;font-size:14px;font-weight:400;line-height:1}.case-list__search-box input::placeholder{font-weight:400}.case-list__search-box input::-webkit-search-cancel-button{-webkit-appearance:none;cursor:pointer;background:url(data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20fill%3D%22none%22%20stroke%3D%22%23fff%22%20stroke-linecap%3D%22round%22%20stroke-width%3D%222.5%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M18%206%206%2018M6%206l12%2012%22%2F%3E%3C%2Fsvg%3E) 50%/contain no-repeat;width:14px;height:14px}.case-list__filters{gap:6px;padding:0 12px 8px;display:flex;overflow-x:auto}.case-list__rows{flex:1;min-height:0;padding:0 6px 8px;overflow-y:auto}.case-list__none{text-align:center;color:var(--case-muted);padding:24px}.case-row{text-align:left;border-radius:12px;align-items:center;gap:12px;width:100%;padding:8px 10px!important;display:flex!important}.case-row:hover{background:#ffffff0d!important}.case-row.active{color:var(--case-on-gold)!important;background:var(--case-gold)!important}.case-row.active .case-row__meta,.case-row.active .case-row__time{color:#4a3306}.case-row.active .case-avatar{background:#141414}.case-row.active .case-count{color:var(--case-gold);background:var(--case-on-gold)}.case-row.closed:not(.active) .case-row__subject{color:#a9aaae}.case-row__main{flex-direction:column;flex:1;gap:3px;min-width:0;display:flex}.case-row__bottom,.case-row__top{justify-content:space-between;align-items:center;gap:8px;display:flex}.case-row__subject{text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:15px;font-weight:600;overflow:hidden}.case-row__time{color:var(--case-muted);flex-shrink:0;font-size:12px}.case-row__time.unread{color:var(--case-gold)}.case-row__meta{white-space:nowrap;min-width:0;color:var(--case-muted);align-items:center;gap:4px;font-size:13px;display:flex;overflow:hidden}.case-chat{flex-direction:column;flex:1;min-width:0;min-height:0;display:flex;position:relative}.case-chat__head{border-radius:var(--case-radius);background:var(--case-panel);align-items:center;gap:10px;margin:10px 10px 0;padding:8px 10px 8px 12px;display:flex}.case-ui--split .case-chat__head{margin:0}.case-chat__title{flex-direction:column;flex:1;min-width:0;display:flex}.case-chat__subject{text-overflow:ellipsis;white-space:nowrap;font-size:15px;font-weight:600;overflow:hidden}.case-chat__subject small{color:var(--case-muted);margin-left:4px;font-size:12px;font-weight:400}.case-chat__status{text-overflow:ellipsis;white-space:nowrap;color:var(--case-muted);font-size:12px;overflow:hidden}.case-chat__scroll{overscroll-behavior:contain;flex:1;min-height:0;overflow-y:auto}.case-chat__list{flex-direction:column;justify-content:flex-end;gap:3px;min-height:100%;padding:8px 12px 12px;display:flex}.case-ui--split .case-chat__list{padding:8px 8% 12px}.case-msg{align-items:flex-end;gap:8px;max-width:100%;display:flex}.case-msg.first{margin-top:8px}.case-msg--user{justify-content:flex-end}.case-msg--staff{padding-left:42px}.case-msg--staff.last{padding-left:0}.case-msg.flash .case-bubble{animation:1.6s case-flash}@keyframes case-flash{0%,60%{box-shadow:0 0 0 3px #fabb2eb3}to{box-shadow:0 0 0 3px #0000}}.case-msg__avatar{-o-object-fit:cover;object-fit:cover;background:#000;border-radius:50%;flex-shrink:0;width:34px;height:34px}.case-bubble{word-break:break-word;white-space:pre-wrap;background:var(--case-bubble);-webkit-user-select:text;user-select:text;-webkit-touch-callout:none;border-radius:16px;max-width:min(78%,520px);padding:6px 10px 5px;line-height:1.4;position:relative}.case-msg--staff.last .case-bubble{border-bottom-left-radius:6px}.case-msg--user .case-bubble{color:var(--case-on-gold);background:var(--case-gold)}.case-msg--user.last .case-bubble{border-bottom-right-radius:6px}.case-bubble--media{padding:4px}.case-bubble--media .case-bubble__time{background:#0000008c;border-radius:8px;margin:0;padding:1px 6px;position:absolute;bottom:9px;right:10px;color:#fff!important}.case-bubble--media .case-quote{margin:2px 2px 4px}.case-bubble--media .case-bubble__name{padding:2px 6px 0}.case-bubble__name{color:var(--case-gold);margin-bottom:1px;font-size:13px;font-weight:600;display:block}.case-bubble__media{display:block}.case-bubble__media img,.case-bubble__media:is(video){-o-object-fit:cover;object-fit:cover;background:#0000002e;border-radius:12px;min-width:140px;max-width:min(260px,100%);min-height:100px;max-height:260px;display:block}.case-bubble__time{float:right;white-space:nowrap;word-break:normal;color:var(--case-muted);align-items:center;gap:2px;margin:6px 0 -3px 10px;font-size:11px;display:inline-flex}.case-msg--user .case-bubble__time{color:#5a3f08}.case-quote{text-align:left;border-radius:6px;align-items:center;gap:8px;max-width:100%;margin:2px 0 5px;border-left:3px solid var(--case-gold)!important;background:#fabb2e1a!important;padding:4px 8px!important;display:flex!important}.case-quote img{-o-object-fit:cover;object-fit:cover;border-radius:4px;width:34px;height:34px}.case-msg--user .case-quote{background:#00000014!important;border-left-color:#5a3f08!important}.case-quote__text{flex-direction:column;min-width:0;font-size:12px;display:flex}.case-quote__text b{color:var(--case-gold)}.case-msg--user .case-quote__text b{color:var(--case-on-gold)}.case-quote__text span{text-overflow:ellipsis;white-space:nowrap;opacity:.75;overflow:hidden}.case-latest{border-radius:50%;justify-content:center;align-items:center;width:42px;height:42px;font-size:22px;position:absolute;bottom:90px;right:18px;box-shadow:0 6px 16px #0006;background:var(--case-panel)!important;display:flex!important}.case-latest__n{min-width:20px;height:20px;color:var(--case-on-gold);background:var(--case-gold);border-radius:10px;place-items:center;padding:0 6px;font-size:11px;font-weight:700;line-height:1;display:grid;position:absolute;top:-8px;left:50%;transform:translate(-50%)}.case-unread-line{text-align:center;color:var(--case-gold);background:#1f1f21e0;border-radius:8px;align-self:stretch;margin:8px 0 6px;padding:4px 0;font-size:12px;font-weight:600}.case-chat__closed{border-radius:var(--case-radius);text-align:center;color:#c9c9cc;background:var(--case-panel);align-items:center;gap:10px;margin:0 10px 12px;padding:14px}.case-chat__closed,.case-composer{flex-direction:column;display:flex}.case-composer{gap:6px;padding:0 10px 12px;position:relative}.case-ui--split .case-chat__closed,.case-ui--split .case-composer{margin-left:0;margin-right:0;padding-left:0;padding-right:0}.case-composer__bar{background:var(--case-panel);border-radius:14px;align-items:center;gap:10px;padding:6px 6px 6px 12px;display:flex}.case-composer__bar-icon{color:var(--case-gold);font-size:20px}.case-composer__bar-text{border-left:3px solid var(--case-gold);flex-direction:column;flex:1;min-width:0;padding-left:8px;font-size:12px;display:flex}.case-composer__bar-text b{color:var(--case-gold)}.case-composer__bar-text span{text-overflow:ellipsis;white-space:nowrap;color:#c9c9cc;overflow:hidden}.case-composer__thumb{-o-object-fit:cover;object-fit:cover;border-radius:8px;width:40px;height:40px}.case-composer__row{align-items:flex-end;gap:8px;display:flex}.case-composer__box{background:var(--case-panel);border-radius:22px;flex:1;align-items:flex-end;gap:2px;min-width:0;padding:5px;display:flex}.case-composer__box textarea{resize:none;flex:1;min-width:0;max-height:120px;padding:7px 4px;font-size:15px;line-height:1.35}.case-send{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:46px;height:46px;font-size:20px;color:var(--case-on-gold)!important;background:var(--case-gold)!important;display:flex!important}.case-emoji{z-index:2;background:#1c1c1e;border:1px solid #2c2c2e;border-radius:16px;grid-template-columns:repeat(auto-fill,minmax(36px,1fr));max-height:200px;padding:8px 12px 8px 8px;display:grid;position:absolute;bottom:calc(100% + 4px);left:10px;right:10px;overflow-y:auto;box-shadow:0 10px 30px #00000080}.case-emoji button{border-radius:8px;height:36px;font-size:22px}.case-emoji button:hover{background:#ffffff14}.case-menu-mask{z-index:3000;background:#00000059;position:fixed;inset:0}.case-menu{background:#1c1c1e;border:1px solid #2c2c2e;border-radius:16px;min-width:200px;padding:6px 0;animation:.16s ease-out case-menu-in;position:fixed;box-shadow:0 12px 32px #00000080}.case-menu button{color:#fff;cursor:pointer;background:0 0;border:none;align-items:center;gap:14px;width:100%;padding:11px 18px;font-size:15px;display:flex}.case-menu button .case-icon{font-size:20px}.case-menu button:hover{background:#ffffff0f}@keyframes case-menu-in{0%{opacity:0;transform:scale(.92)}}.case-create{border-radius:var(--case-radius);background:#0e0e10eb;flex-direction:column;flex:1;min-width:0;min-height:0;display:flex}.case-ui--stack .case-create{border-radius:0}.case-create__head{align-items:center;gap:8px;padding:14px 14px 6px;display:flex}.case-create__title{flex:1;font-size:18px;font-weight:600}.case-create__body{flex-direction:column;flex:1;gap:12px;min-height:0;padding:6px 14px 14px;display:flex;overflow-y:auto}.case-create__label{color:var(--case-muted);font-size:13px}.case-create__full{color:var(--case-gold);background:#fabb2e1a;border:1px solid #fabb2e59;border-radius:10px;padding:10px 12px;font-size:13px;line-height:1.5}.case-types{grid-template-columns:repeat(3,1fr);gap:8px;display:grid}.case-type{--type-color:#9a9ba0;border-radius:14px;flex-direction:column;align-items:center;gap:4px;font-size:13px;background:var(--case-panel-2)!important;padding:12px 6px!important;display:flex!important}.case-type .case-icon{color:var(--type-color);font-size:22px}.case-type.active{font-weight:600;color:var(--case-on-gold)!important;background:var(--case-gold)!important}.case-type.active .case-icon{color:var(--case-on-gold)}.case-field{border-radius:12px;width:100%;font-size:15px;background:var(--case-panel-2)!important;padding:12px 14px!important}.case-field--area{resize:none;min-height:110px}.case-field-wrap{position:relative}.case-field-wrap .case-field--area{display:block;padding-bottom:30px!important}.case-field-count{color:var(--case-muted);pointer-events:none;font-size:12px;position:absolute;bottom:8px;right:12px}.case-create__files{gap:8px;display:flex}.case-create__add,.case-create__file{border-radius:12px;justify-content:center;align-items:center;width:72px;height:72px;font-size:22px;position:relative;color:var(--case-muted)!important;display:flex!important}.case-create__add{border:1.5px dashed #4a4b50!important}.case-create__file img,.case-create__file video{-o-object-fit:cover;object-fit:cover;border-radius:12px;width:100%;height:100%}.case-create__file button{border-radius:50%;justify-content:center;align-items:center;width:22px;height:22px;font-size:13px;display:flex;position:absolute;top:-6px;right:-6px;color:#fff!important;background:#4a4b50!important}.case-create__foot{gap:10px;padding:12px 14px 14px;display:flex}.case-create__foot .case-btn{flex:1}